Webinar

Presented by Irrevo & Eventus

Speakers:

Melissa Burch
Knowledge Strategist, Irrevo

Melissa has been involved in knowledge management programs for over 17 years. During that time, she's had the privilege of participating in many projects across many areas including knowledge program governance and workflow models, technology and program transitions, content migration projects, and community program adoption.

Melissa's passion is the art of using knowledge to maximum benefit for customers. Her role as Knowledge Strategist with Irrevo allows her to collaborate with our clients to unlock greater value of knowledge.


Melissa Riley
Senior Manager of Knowledge Management, Eventus

Melissa brings more than 20 years of customer service, client success, project management, web development, and process mapping experience. She has extensive expertise within the area of knowledge management in small, medium and large size contact center and helpdesk environments (both commercial and public sector). Melissa currently is the Sr. Manager for Knowledge Management at a CRM and managed services consulting firm, Eventus Solutions Group, where she is building a knowledge management practice as a dedicated component of an effective customer service deployment for their clients. Melissa has experience in developing knowledge management functions from the ground up, as well as optimizing existing deployments on a variety of CRM technologies. Melissa is Knowledge Centered Support (KCS) version 5 certified.


Description:

For any company that cares about keeping up with customers and improving operational efficiency, content migrations are an unavoidable fact of life.

But all too often the transition to that new, state-of-the-art platform gets delayed or derailed because of loosely defined requirements, improper design and planning, and insufficient resourcing.

It doesn't have to be that way. With the right planning and preparation you'll be up and running, on time and on budget.

In this webinar, we're discussing our recent Knowledge Program Guidebook, How to Lead a Successful Content Migration, to give you the practical insights you need to be successful.

Topics include:

  • Leading the change by defining the win
  • Getting the right people involved
  • Strategic considerations: Content migration decisions
  • Designing the content migration roadmap that works
  • Selecting new technology
  • Designing and testing the successful solution

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